Community Student Support and Investigating Officer

FTE: 0.4 FTE (working 14.8 hours per week)

Salary: UH6 £31,396 to £33,966 pro rata pa with potential to progress to £37,099 pro rata pa on achieving designated skills and experience

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our offices between Christmas and New Year

Location: Hatfield (some flexibility for home working) 

Main duties & responsibilities

The post holder will be responsible for building and maintaining relationships with key stakeholders, both internally and externally, to help continually improve services.

You will have the responsibility of educating students and external agencies in the Code of Conduct for students living in the local community and implement the student disciplinary procedure.

You will have to investigate complaints from students and about students, in a timely manner, monitoring all reports, and ensuring all actions are recorded on the relevant Reporting Systems. 

You will have to comply with Safeguarding responsibilities and procedures and escalate any safeguarding or complex welfare concerns that you identify. 

When appropriate you will have the responsibility of siting on various university disciplinary hearings.

You will help with the provision of the Housing events and relevant communications with students to ensure they are aware of how to secure safe/secure accommodation in the Private Rented Sector. 

You will have the responsibility of assisting with the arrangements of International Arrivals focusing of the travel from Airports to the UH campuses.

Skills and experience

You will be able to maintain the highest standards of professionalism at all times and promote equality and diversity for student and staff in accordance with university polices.

You need a good knowledge of Higher Education and, to keep up to date with current developments which are relevant to the Community team.

You need to have the skills to engage student with the necessary support needed for them to succeed in their studies.

You will participate in joint house visits to both students and residents of the local community and support the smooth operation of start of term and end of term joint house visits.

Qualifications

Degree or equivalent or proven experience. Safeguarding Level One

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

DISCLOSURE AND BARRING SERVICE

The University requires that the successful applicant who is offered employment may require a DBS at a later date due to the nature of the work involved.

Overseas applicants and UK applicants who have lived abroad

Successful applicants from overseas will be required to produce a criminal records check, or 'Certificate of Good Character', from any country in which they have been resident, consecutively or cumulatively, in the previous 10 years.

Contact Details/Informal Enquiries

Amanada Bridgemen Deputy Student Community and Manager) A.Bridgeman@herts.ac.uk, 01707284096

Closing Date: 09 May 2024

Interview Date: TBC

Apply online via the above ‘Apply’ button.

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