Student Funding and Financial Support Administrator - 2 positions available

FTE: 1.0 FTE (working 37 hours per week) and 0.8919 FTE (working 33 hours per week)

Duration of Contract: 1 permanent role, 1 fixed term part time maternity cover for 12 months

Salary: UH4 £24,248 pa to £25,138pa with potential to progress to £27,181pa on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane and De Havilland Campus, University of Hertfordshire

We are looking to appoint a motivated Student Funding and Financial Support Administrator to form part of the Student Funding and Financial Support team. The Student Funding and Financial Support team (SFFS) sits within Student Finance and manage all queries relating to student loans and financial support at the University. We are looking for the type of person who wants to make a difference to our students journey in higher education.

SFFS offers information and support to new and returning students who are receiving funding from Student Finance England and other awarding bodies. 

Main duties and responsibilities

This is a varied position with the opportunity to contribute to new working practices and supporting students across both campuses.

The administrator will be expected to develop specialist knowledge relating to all aspects of Student Finance funding for Home/EU students with an emphasis on Student Loans Company eligibility. Processing student records for the SLC (including attendance/registration confirmations, change of circumstances etc.), providing advice and assistance to students is a key aspect of this role. 

The role will also include providing administrative support for the University Hardship Fund and any scholarship/bursary awards. You will also be dealing with all student enquiries and information requests through multiple contact methods (including face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate).

Skills and experience required

For this busy and challenging role, you will have excellent organisational and IT skills. Proven experience of customer service and working to strict deadlines is essential. You will also be a good communicator, with the ability to pay attention to detail and you will be committed to providing a high-quality service.

You will be able to follow clearly defined processes and be keen to collaborate and improve processes to increase our student experience.

Qualifications required

You will be educated with a minimum of five GCSEs, including Maths and English at grade C/4 or above, or equivalent qualifications, or proven work experience. A-levels or equivalent qualifications would be advantageous.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Aaron Daly, Deputy Head of Student Finance a.daly2@herts.ac.uk

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Closing Date: 16 May 2024

Interview Date: To be confirmed

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