Attendance and Intervention Lead

ABOUT NCG HE CENTRE

The NCG Higher Education Centre is part of NCG, one of the UK’s largest and most inclusive education groups.

Based in Canary Wharf - London, the Centre delivers a range of higher education programmes designed to equip students with the necessary skills, knowledge and confidence to succeed in their chosen careers.

Our mission is to make higher education accessible, flexible and relevant, while fostering academic excellence and professional growth within a supportive, diverse learning community.

PURPOSE OF THE ROLE

As the Attendance and Intervention Lead, you will play a key role in student engagement and retention initiatives. You will be responsible for leading a team that makes sure attendance data is accurate and retention strategies are successfully executed.

You will collaborate closely with academic and professional service teams to leverage data-driven insights, inform targeted interventions and drive continuous improvement across retention efforts. A key focus of this role is leadership and management of the attendance team to ensure high performance, accountability, and service excellence standards.

EMPLOYEE BENEFITS

NCG HE Centre is a great place to work, with a whole host of benefits such as:

• Flexible Working
• Student Discounts
• NEST Pension Schemes
• Gym Membership Discounts
• Retail, Cinema and Grocery Discounts
• Investing and Savings Opportunities
• Financial Wellbeing Education & Debt Advice

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity