Education Support Administrator

Hubs/Education and Academic Services 

This role offers the opportunity for hybrid working – some time on campus and some from home.  

Full and part-time/job share arrangements available – please indicate desired hours on your application

Summary of the role 

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Administrator to join our dynamic Education Support team. 

• Do you enjoy direct contact with people? 

• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience? 

• Do you enjoy providing administrative support? 

• Are you fantastic at organising, communicating and making things run smoothly? 

• Do you want to work for an excellent employer with some fantastic career and training opportunities? 

If so, our Education Support Administrator role in Education and Academic Services could be for you. 

Want to get a better idea of what it is like to work at the University? Click here to find out from our current staff. 

Interviews are expected to take place in mid-January. 

About the Role: 

As key members of the Education Support team on one of our Exeter campuses, you'll be part of a dynamic Hub team, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as an administration and customer services professional. 

Responsibilities: 

Provide advice, guidance, and administrative support to students and staff. 

Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression. 

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes. 

About You: 

We are looking for dynamic and committed individuals with: 

Strong desire to build a career in administration and customer services. 

An excellent attention to detail and strong organisational skills. 

Experience working independently and as part of a team. 

Excellent customer service skills. 

Adaptability in a culture of change and growth. 

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two or three days per week, as well as full-time for the first 6 months whilst training is completed. 

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted. 

We can offer you the opportunity to develop your career in administration and customer services. 

Please ensure you read the Job Description

Further information 

For further information, contact Jenny Crotty, Education Support Operations Manager on J.D.Crotty@exeter.ac.uk    

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024  

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