IT Support Officer

• Provide first-line support for the department’s staff and students
• Assist with the purchase of new IT equipment and to maintain the department’s IT asset register
• Purchase, set up, configure, and connect new research group printers using the MSD iPrint system
• Install and configure new devices
• Introduce new Department starters to their IT accounts for the University and Department, conducting an induction to ensure mandatory training is undertaken.
• Offer support and advice on software solutions including available University software

• A-level standard of education or beyond
• Have the ability to communicate in a calm and clear manner, in particular the ability to communicate complex technical detail in simple terms to non-IT staff.  The ability to work with people at all levels of seniority in the University.
• Demonstrable ability to learn new systems, as well as diagnose and repair problems with common software packages such as Microsoft Office.
• A good working knowledge of Microsoft Windows 7-11, Mac OSX, iOs, Android, Microsoft Office Professional 2010-2021 and 365.
• Thorough understanding of PC hardware (for example, ability to change hard disks or PCIe cards; ability to distinguish between hardware and software faults).
• Self-motivated, quick learner, able to work alone, manage and take ownership of a discrete project and own workload, also to contribute as a team player.

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