Student Wellbeing & Engagement Officer

Contract Type: Full Time (37.5 hours per week) – Permanent

The Wellbeing Officer is a pivotal role dedicated to student support. You will be at the forefront of handling all welfare concerns, providing essential one-on-one pastoral support, and managing cases for a diverse range of students, including those with health and SEND requirements. A key part of the job is creating and monitoring support plans and ensuring the safeguarding of all students in line with policy. Beyond individual support, you'll be instrumental in organising a variety of events and activities that promote health and well-being. This requires strong collaborative skills to work with both students and colleagues to provide a supportive student experience.

ABOUT THE ROLE

• Ensure effective management of a student caseload linked to welfare, health and SEND in line with Study Group policies and procedures including adherence to GDPR requirements
• Create and maintain accurate records in line with safeguarding and GDPR requirements
• Proactively promote internal and external services and events which support students’ health, wellbeing and academic progress
• Initiate support plans to implement reasonable adjustments for students with health or SEND requirements
• Assist students with formal processes including registering with the University health service and filling in a range of applications.
• Take a student-centred approach to services and events organised by the Wellbeing and Engagement Team
• Responding to general student queries including on reception, email and student meetings
• Providing information to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Supporting the student experience team to maintain a high level of student experience through all services

ABOUT YOU

• Bachelor’s degree or equivalent experience
• Experience of identifying and supporting students with additional needs, including health and SEND requirements.
• Ability to organise events/activities/projects
• Ability to build strong working relationships with internal and external colleagues
• Excellent IT, data management and record keeping skills including competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
• Ability to work effectively within established policies and procedures
• Experience of working in a diverse environment and supporting the needs of a wide range of individuals

To apply for this role, please click on the 'Apply' button above.

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