Student Accommodation Advisor

Student Accommodation Centre - Temporary Summer Staff

We have an exciting opportunity for a number of individuals to join us as Student Accommodation Advisors this summer. The role-holder will help represent the Student Accommodation Centre during the period from 'A' Level results to Fresher arrivals. Candidates will represent the team by answering telephone calls and emails from students and their parents, giving advice and information regarding the accommodation options and application process and provide administrative support to the Student Accommodation Centre team.

The ideal candidates will have experience of living in a University Hall of Residence and be passionate about promoting the award-winning Loughborough Experience to new students.

If you are an enthusiastic, approachable individual, with a 'can-do' attitude and are able to work both independently and as part of a wider team, this is a great opportunity to join our team and to make a positive contribution to providing an outstanding service to our students.

This position will run from Friday 8th August to 26th September 2025 and will be based in person at the Student Accommodation Centre at Loughborough University (East Midlands Campus).

For an informal discussion on this role, please contact Stephen Bailey, Accommodation Business administrator S.P.Bailey@lboro.ac.uk 01509 223606.

Key Requirements:

• To answer telephone calls and emails in a polite, customer friendly manner - being attentive and empathetic to the callers needs.
• To accurately and concisely document incoming and outgoing student contact on the accommodation database.
• To represent the University in a professional manner at all times, even if under pressure.
• To be familiar with allocation procedures, fees structure, campus hall life, University life and Loughborough in general; keeping updated on the current admissions and accommodation situation.
• To handle all enquiries in an efficient and courteous manner, using guidance to ensure that all enquiries are fully resolved.
• To be able to understand the enquiry and escalate to the appropriate member of staff as required.
• To monitor levels/types of caller and agree action to be taken with Student Accommodation Centre staff and, if necessary, with the Student Accommodation Centre Manager.
• To be familiar with the University accommodation database to find answers to specific enquiries.
• To ensure that defined objectives and timescales are met, taking responsibility for designated tasks.
• To ensure the facilities and equipment for the Advice Centre are treated with respect.
• At the end of the Advice Centre, produce a reflective report for the Student Accommodation Centre Manager analysing the Advice Centre operation, highlighting possible improvements and suggestions for the training programme for the following year.

Why should you apply?
This is your opportunity to be the front line in ensuring excellent customer service to our new students and parents while they transition into student life.

If this role sound of interest, we’d love to hear from you. For more information refer to the Job Description and Person Specification.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

If there are any additional adjustments, you’d like to request please contact f.m.admin@mailbox.lboro.ac.uk.

Closing Date: Friday, 9th May 2025

Interview Date: w/c 19th May 2025

Interviews to be held from 22nd May and a short situational task will also be completed.

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