Head of Student Money and Immigration Advice

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. 

The Department

Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. 

The Role 

The University is seeking a highly self-motivated, proactive and organised individual to have overall responsibility for the teams concerned with student advice (funding and immigration), scholarships and hardship funds within student services. The post-holder will provide management and leadership of these key functions, together with expert advice concerning student financial support (e.g. scholarships, hardship funds), funding and statutory benefit entitlements and UKVI Student Route/Tier 4, together with an excellent understanding of UKVI compliance. The post-holder will be responsible for ensuring a high quality student experience is delivered in relation to immigration, financial, and budgeting advice.

Student Advice staff provide a professional, confidential, and free service to UWL students and also to prospective students from the UK or abroad who are considering applying for courses at the University. The team helps with a range of queries and issues from accessing student support (from Student Loans Company and the NHS), money management, housing rights, benefits and on Tier 4 visas for the UK.  There is close liaison with stakeholders both internal (Finance, School Administration, Registry) and external organisations (Student Finance England, the Home Office).

This is a full-time and permanent position. 

The Person

This is a busy role requiring excellent interpersonal, communication and IT skills.  You must have a comprehensive knowledge and proven experience of working with students in an advisory capacity. This will include knowledge of current legislation such as Student Visa/Tier 4, Immigration rules, Student Support and related money matters.

The applicant will need strong organisational skills and have the ability to use initiative and operate in a fast-paced environment while carrying a high workload. The ability to work accurately under pressure is essential. You will have the necessary skills and experience to motivate and lead staff and manage student expectations. You will need the skills and experience to interact with and manage stakeholders at all levels.

How to Apply 

To apply click on ‘Apply’ and fill out the application form.

Further information about the application process can be found here: 

https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0

Please email hr.recruitment@uwl.ac.uk if you need any assistance with the application process.

Interviews are expected to be held in the week commencing 12^th May 2025.   

For informal enquiries about the position please contact:

Alan Shannon-Smith, Head of Student Money & Immigration Advice;

alan.shannon-smith@uwl.ac.uk

Additional Information 

Read more about working at the University of West London at 

https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This position does not meet the University criteria for Skilled Worker sponsorship.

Please be advised that it is expected that appointment within a grade will normally be at the minimum point. 

We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. 

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

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