Service Delivery Manager (Maternity Cover)

ABOUT US

Transforming lives through excellent education

London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.

Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.

ABOUT THE POST
The Estates Hospitality & Fitness Services team are looking for a proactive, self-motivated and highly organised individual to ensure the delivery of services across our campuses. Leading on standard operating procedures and processes, to ensure that excellent customer service is offered to all our students, staff and visitors.

This is a key position with the Estates Hospitality & Fitness Services team, overseeing operational management of the catering outlets, leading the day-to-day service of the Front of House team and hospitality delivery. Working collaboratively with the Events Manager, Fitness & Wellbeing Manager and Sales, Engagement and Marketing Manager along with all Estates services teams.

Reporting to the Head of Hospitality & Fitness Services this role is instrumental in ensuring services on campus are welcoming, inclusive, customer focused and engaged with, leading to financially sustainability and a positive contribution to our university community.

Further information
Job Description/Person Specification

Summary Terms and Conditions

Please note that successful candidates will be asked to provide evidence of their right to work in the UK and to complete a health assessment before they start work. Offers of employment are also conditional on receipt of satisfactory references and proof of qualifications held.

At London Met we are building an institution aware of its purpose to drive not only individual social mobility but also broader community actualisation. We recognise that our diverse community is our greatest strength, and as such we strongly encourage applications from anyone who feels they are currently underrepresented within UK higher education. Read more about our diverse community and our commitments to inclusion and equality at: https://www.londonmet.ac.uk/about/equality-and-diversity/.

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