Senior Business Operations Manager

About us:

King’s Business School asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance? 

King’s Business School (KBS) contributes towards answering these questions, changing the way business works whilst tackling the world’s major challenges for the good of the economy, the environment, society, and businesses everywhere.

The faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.   

About the role:

The Senior Business Operations Manager (SBOM) will play a key role in leading the faculty business operations team to deliver a high-quality operations infrastructure and business service for King’s Business School engaging both our professional services and academic colleagues.

The SBOM will oversee and manage faculty operations and infrastructure, monitoring our financial, estates and digital resources, as well as overseeing and leading delivery of a portfolio of business functions as well as strategic operational improvement projects.

You will lead the faculty business operations team, defining workload allocation, and enhancing team development and skills to meet the ambitious operational enhancements the faculty would like to embrace, whilst role modelling an inclusive culture of trust, engagement and continuous improvement.

Areas of responsibility and engagement include finance and resource management, procurement and database management, estates oversight, health and safety, professional services HR, business risk and continuity. You will oversee continued development of the Professional Services Knowledge Hub, alongside operational governance, policy and procedure, as well as leading a portfolio of operational or improvement projects.  

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level or equivalent professional experience in operations, project management or business administration
2. Adept at understanding, analysing and presenting data to a wide-ranging audience, and using data and information to make informed business decisions, presenting to a wide-ranging audience
3. Experience of managing complex multi-activity budgets, and monitoring and acting on financial performance with good numeracy skills and translation
4. Experience of project management including development and implementation of plans and methodologies within a wider portfolio
5. Excellent communication skills, including ability to draft policy and process and present confidently in a variety of formats and to different stakeholder groups
6. Excellent interpersonal skills, including ability to interact with and influence a wide variety of stakeholders with a positive and collaborative approach.
7. Experience leading, managing or mentoring individuals or teams, including supporting development and workload planning, with an inclusive management style.
8. Commitment to continuous improvement and building an efficient and effective operational business function and team
9. Commitment to equality, diversity, and inclusion

Desirable criteria

1. Project Management, or similar equivalent qualification or training
2. Experience of process automation, Power BI, or Gen AI to adapt and make operational business enhancements
3. Experience working in Higher Education, research, academic, or other non-profit sectors

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