Location: Manchester All Saints Campus
Contracted hours per week: 37
We are recruiting a Service Delivery Manager to join a growing Service Management team within a transforming IT & Digital (IT&D) Directorate!
If you possess a customer-first mindset and strive to deliver exceptional results by fostering strong relationships, and ensuring services are optimised to support the University's strategic objectives, we are keen to hear from YOU.
As IT&D, we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation and providing the insights to drive continual improvement. Embracing a digital future in an evolving modern university, the Service Delivery Manager will be working in partnership with our academic and professional colleagues to deliver digital and IT services that help the University achieve its strategic objectives in teaching and research, nationally & globally.
About the team:
Reporting to the Head of IT Service Delivery, you will be part of a team of four IT Service Delivery Managers, each with a responsibility for one or more portfolios of services. This is a great opportunity to learn about university operations and higher education in general by working closely with a diverse range of stakeholders at all levels of the organisation, including the Service Management Office, Architecture, Infrastructure, Software Engineering, Project Management Office and all teams involved in the delivery of the portfolio, business service owners and colleagues across the University.
It is an exciting phase to join the organisation at a time of transformation, to help us realise our service excellence ambitions, embracing a digital future in a great modern university!
About the role:
As a Service Delivery Manager, you will work collaboratively in a matrix structure with stakeholders across the University and suppliers, to deliver effective end-to-end services, including the following activities:
About you:
With a passion for IT service management, customer service, and continual service improvement, you will be always looking for ways to enhance service delivery and ensure customer satisfaction.
The ideal candidate will:
(For a full list of essential and desirable criteria please refer to the Candidate Pack provided below)
To apply:
Please submit your CV and covering letter to our application portal, ensuring you detail how you meet the relevant criteria. For informal enquiries, please contact Lynette Daniels on L.Daniels@mmu.ac.uk
We would love to hear from you if you would like to join our team and share our ambition!
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, people with disabilities, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources and professional development opportunities to empower and support underrepresented groups.
Documents
Location: | Manchester |
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Salary: | Competitive |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 21st March 2025 |
Closes: | 30th March 2025 |
Job Ref: | 8222 |
Type / Role:
Subject Area(s):
Location(s):
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