ACLT Course Coordinator

Working Pattern: Part time - 15 hours per week

Location: Remote (with occasional UK travel)

Summary  

The Association of Costs Lawyer Training (ACLT) is the leading provider of professional qualifications for costs lawyers in England and Wales. Our curriculum is delivered online and is accredited by the Costs Lawyer Standards Board. In September 2023, ACLT launched the new Costs Lawyer Professional Qualification (CLPQ). To support the growing student numbers, ACLT is recruiting an experienced Course Coordinator to join our team. 

Reporting to the Head of Operations, the Course Coordinator acts as the first point of contact for students and academic staff, providing initial guidance and escalating enquiries as needed. They play a crucial role in supporting the delivery of education programmes, ensuring efficient operations across the academic year and students' lifecycle. This includes coordinating the delivery of teaching and learning through the Online Learning Environment (OLE) and managing all aspects of the ACLT Registry to ensure seamless course operations and student experience.

The Course Coordinator provides high-quality administrative support for ACLT education programmes and develops a thorough understanding of ACLT processes and regulations. They will communicate and collaborate with key stakeholders, including students, tutors, and employers. Additionally, they contribute to the forward planning of ACLT education programmes, supporting continuous review and enhancement of existing systems and processes. The ideal candidate will possess strong communication skills, a proactive approach, and keen attention to detail to ensure a smooth educational journey for ACLT students.

The detailed list of roles and responsibilities can be found here

Candidate Specification

Essential

• Educated to at least Level 3 (A-levels, or equivalent) including GCSEs (or equivalent) at grades A to C in English and Maths.
• Demonstrable knowledge and use of appropriate IT (Microsoft Office).
• High level of attention to detail and accuracy.
• Excellent written communication and interpersonal skills.
• Excellent time-management, ability to prioritise tasks and to work to deadlines.
• Able to work independently, producing consistently accurate and high-quality work.
• Use initiative to deal with day-to-day tasks, escalate to senior staff when necessary.
• Able to manage difficult situations and communications with tact and sensitivity.
• Commitment to equality, diversity and inclusion.
• Ability and willingness to work flexibly within a small team, including working occasional weekends and additional hours when needed, particularly during the admissions and assessment periods.
• Willingness to instigate technological solutions to increase efficiency.

  Desirable

• Experience working in university/college or professional education course administration, managing simultaneous courses.
• Experience maintaining and developing student information systems to ensure accurate data retention and reporting.
• Understanding of admissions processes and/or assessment administration.
• Awareness of quality assurance procedures in a higher/professional education setting.
• Experience of arranging educational events e.g., examination centres, assessment days.
• Experience of supporting and servicing committee meetings.
• Experience of forward planning across an academic cycle.
• Knowledge of course and module structures and assessment methods in higher/professional education.

Application: Please apply with CV and covering letter to ops@acltraining.co.uk via the 'Apply' button by 14 April 2025.

ACLT has outsourced its education operations to Hook Tangaza (www.hooktangaza.com) and the successful candidate will be employed by Hook Tangaza alongside other members of the ACLT team.

Please note:

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.
• Applicants must have the legal right to work in the UK.

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