Insight Programme Manager (Methods Specialist)

Who are Thiscovery?

Thiscovery are online health and care research and engagement specialists. We are a hybrid, not-for-profit social enterprise, driven by a shared mission to improve health and care across the UK and beyond by gathering insights that spark meaningful change. Our roots are in the University of Cambridge, at The Healthcare Improvement Studies Institute (THIS Institute), a research centre made possible by the Health Foundation – an independent charity committed to bringing about better health and health care for people in the UK.

We use our expertise, our accessible online data collection platform, and our growing crowd of engaged participants to deliver user-friendly online projects, uncovering unique perspectives from across all health and care settings. Our clients range from universities, NHS Trusts, and public sector bodies to digital health technology companies and Royal Colleges.

Your role at Thiscovery

As a member of the Insight and Innovation Team, the Insight Programme Manager (methods specialist) will oversee the design, delivery, analysis and outputs of client research and consultation projects hosted on the Thiscovery platform. Working with our diverse client group from across the health and care system, the post-holder will take the lead on all aspects of successful project delivery - from ensuring individual project timelines and plans are achievable, to co-designing bespoke online data collection approaches with clients and people with lived experience, to the production of timely, robust insight reports. With a particular focus on exemplary online survey design and analysis, the role requires effective liaison with colleagues across the organisation to deliver the highest standards of participant and client experience. The post-holder will additionally, with the Chief Scientific and Innovation Officer, contribute to the overall strategy for programme delivery based on creating and scaling our impact, helping to build a culture of continuous development, and developing approaches to drive performance, efficiency, and effectiveness in line with our organisational values of empathy and integrity.

Your skills, experience and knowledge

• Highly developed research, problem-solving, and reporting skills, with expertise in survey and qualitative methods and analysis.
• Undergraduate or postgraduate degree in a relevant subject (e.g., research methods, psychology, social science, health sciences, public health, medicine or similar) or equivalent professional experience.
• A confident and effective communicator with excellent listening, verbal and written communication skills.
• Excellent attention to detail and ability to manage multiple projects and clients simultaneously, through effective time management, task prioritisation, team-working, analysis of client requirements, client expectation management and creative problem-solving.
• Demonstrable experience working with external stakeholders or customers.
• Experience of online qualitative or quantitative research design and delivery within social science or health services research (desirable).
• Strong working knowledge of project management principles, approaches and tools is essential.
• Knowledge of the practice of research into improvement in health and care in the UK (desirable).

Benefits
Annual leave of 30 days plus bank holiday, enhanced sick pay and family leave pay, matched pension contributions up to 9%, a range of benefits to support health and wellbeing and learning and development support.

How to apply

For full details about this role and the contact address to send your application please follow the 'apply' button to our website. Please send your CV and a covering letter of no more than 400 words explaining how you meet the requirements for this role.

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