Student Success and Retention Team Leader

Locations: Student and Academic Services (Hybrid)

The full-time starting salary is normally £34,226.00 per annum, with progression available in post to £37,203.00 per annum.

Birmingham City University is a large and diverse place to study right in the heart of the city. Student and Academic Services are currently recruiting to the role of Student Success & Retention Team Leader, to join our Faculty Student Centres. This role will suit an experienced team leader/manager or someone with supervisory experience and who has led and delivered key events and activities. 

You will lead and manage a team to deliver plans to a defined schedule of activity whilst managing multiple deadlines and flexibly deploying resources. Additionally, you must be able to work under pressure and be able to deliver an outstanding service when operationalising events and activities across the student lifecycle. 

Reporting to the Student Success and Retention Manager, the role will work with colleagues in the Faculty Student Centres, wider University services, academics, and students to provide a consistent and accurate service. As well as working collaboratively with internal and external stakeholders, the successful candidate will also support our Faculty Student Centres in offering a welcoming presence for students. Working collaboratively with other roles, they will support our Welcome Desk on a rotational basis, triaging student and staff queries to offer a "right first time" service. 

You will be educated to degree level or have equivale relevant experience, and have experience working in a teaching and learning environment, ideally in Higher Education. You will have experience providing high quality customer service in a complex environment, including the ability to analyse and interpret large data-sets, with proven high quality administrative experience. 

Please click the below link to download the Job Description:

Job Description 

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.

About Us

At the heart of our Strategy for 2030 and Beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK’s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.

Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.

Apply Before: 28/03/2025, 23:59