Higher Education Training and Engagement Manager ("Outreach Manager")

Do you want to make a real difference to the higher education sector by improving student experience and influencing change?  Are you skilled in developing a small team to provide training and engagement activities to diverse audiences in a professional and collaborative way? 

We are looking for a Higher Education Training and Engagement Manager who will be a key point of contact between our organisation and higher education providers, students and student representative bodies.

Position: Higher Education Training and Engagement Manager (internally known as Outreach Manager)

Location: Hybrid/Reading (a minimum of one day a week in the office, more office attendance will be needed during probation)

Hours: Full-time (open to part time, a minimum 28 hours a week)

Closing Date: 10:00am, 31st March 2025

Interviews: Week commencing 28 April 2025. These will be in-person interviews at the Reading office.

About the Organisation

The organisation’s vision is that students are always treated fairly.  It works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

The Outreach Manager is responsible for ensuring that the team deliver on the strategic objective of improving student experiences and influencing change in the higher education sector by organising a range of outreach activities.

These outreach activities include managing a small team to deliver in-person and remote training and awareness sessions with higher education providers and student representatives. You will have to play an active role in the preparation and delivery of these sessions and must be comfortable with public speaking and facilitating audience discussions. This will involve occasional travel to higher education providers in England and Wales.

About You

You will have knowledge and an understanding of the higher education sector and be comfortable analysing complex information from different sources and producing recommendations for action and tailoring this for different audiences.

You will have:

• Knowledge of the HE and/or FE sectors, including the roles of student representative bodies
• A strong track record of line management, leading a team or projects
• Demonstrated commitment to equality, diversity and inclusion
• A proven track record of building strong relationships with stakeholders at all levels
• Experience of explaining complex information simply

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Relationship, Partnerships, Higher Education, Engagement, Education Partnerships Manager, Education Relationships Manager, Engagement Manager, Relationship Engagement Manager, Impact and Engagement Manager, Education Engagement Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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