Student Advice and Support Manager

Would you like to join a thriving community of people dedicated to supporting students to flourish and achieve at University? This role is an exciting opportunity to help us shape, develop and implement teaching and learning operational support across the University.

You will lead a team of Student Support Co-ordinators, within a Support Centre, in the provision of a high-quality advice and support service for undergraduate and postgraduate taught students which is delivered face-to-face, via a helpdesk, email, telephone system, etc, the student portal and other technological solutions.

Working with Heads of Support Centre, the other Student Advice and Support Managers, Programme Managers, Academic Tutors, Directors of Academic Tutoring, other key stakeholders and process owners, to identify, develop and apply best practice advice and support across the University and to determine consistent and effective ways of working and feedback mechanisms.

The job description of the role describes the range of activities and opportunities for you to be involved in as well as the benefits of our friendly and dynamic working environment at the University.

You will have:

• The ability to embrace and enable change with experience of managing staff through periods of change.
• The ability to set up and maintain effective systems and procedures in relation to advice and support.
• Demonstrable track record of process redesign skills.
• Excellent and sensitive communication, negotiation, and interpersonal skills.
• Excellent analytical skills and the ability to synthesize information.
• Strong influencing skills.

To enable the panel to make a decision on your application, please ensure you complete the supporting statement. You should provide relevant examples demonstrating your experience relating to the job description and person specification and give details of why you are interested in this role.

Any information provided in this application form must be in your own words and not generated using Artificial Intelligence (AI) tools e.g., ChatGPT.

Closing date: 30th March 2025
Interviews will be held: 9th April 2025 (in person)

Contact Name: Aly Chesswas
Contact Job Title: Head of JJT Support Centre
Contact Email address: a.m.chesswas@reading.ac.uk

Alternative Contact Name: Charley Holbrough
Alternative Contact Job Title: Student Advice and Support Manager
Alternative Contact Email address: c.holbrough@reading.ac.uk

By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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