Admissions Officer

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as an Admissions Officer!

ABOUT US

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2025 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have moved to a modern campus building, offering a bright and spacious learning and working environment.

We are looking for motivated individual to join our Marketing, Recruitment, and Admissions Department, which plays a crucial role in promoting the university’s brand, attracting a diverse range of students, and managing the admissions process. Our department brings together marketing, student recruitment, and admissions operations to provide a smooth and supportive journey for prospective students from their first point of contact to enrolment.

Our Admissions team is responsible for processing all student applications from the conditional offer stage through to the issuance of unconditional offer letters. Collaboration with our Student Recruitment team in London is also a crucial aspect of our work.

As part of our application journey, we meticulously follow set criteria to make informed decisions on student applications. We take pride in our dedication to assisting every applicant in the best possible way.

ABOUT THE ROLE

In this role, you will support the delivery of a high-quality admission service, ensuring accurate and timely management of all admissions processes. You will play a key role in supporting students at a pivotal stage of their student journey.

To excel in this role, you will need to have experience within a customer focussed administrative environment. You should possess excellent communication and interpersonal skills, with the ability to interpret regulations and procedures accurately. Solid customer service skills are a must, along with the ability to manage priorities and meet deadlines in a fast-paced environment.

WE OFFER

• Excellent Defined Contribution Pension with additional benefits of life cover and income protection
• Generous annual leave and Christmas closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• We are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

Closing Date: Midnight, 25 March 2025

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.

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