Library Customer Services Assistant

Location: Leeds - Main Campus

Working time: Various shifts available - see advert

Contract type: Ongoing

There are 3 roles available with different shift patterns (detailed below), you will be asked during the application process to indicate which pattern you are interested in and/or able to work:

1. Friday and Saturday, 16:30-00:30, all year round, 14 hours per week  
2. Saturday and Sunday, 10:00-18:00, all year round, 14 hours per week 
3. Monday, Friday and Sunday, 16:30-00:30, all year round, 21 hours per week

This role will be based on the university campus. 

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.  

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.   

You'll have experience of working in a customer facing role with the ability to engage positively and proactively with customers. You'll also have excellent communication and interpersonal skills, be able to work well with others and have great attention to detail.

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact:

Bradley Muggeridge, Library Customer Services Manager

Email: b.g.m.muggeridge@leeds.ac.uk

Advert information