Programme Officer

Programme Officer

Department :

King's Foundations

About us 

King’s Foundations is a department situated within King’s College London that provides high-quality international pathway, academic skills and English language preparation courses for King's students.  We are a welcoming, collegiate and ambitious department made up of highly experienced academic, teaching and professional services colleagues dedicated to enabling and empowering students to be the best they can be as part of a world-leading university. King’s Foundations provides year-round and summer programmes to international students who aim to progress onto King’s College London Undergraduate and Postgraduate programmes.  

About the role

The Programme Officer is part of the King’s Foundations Programmes Team, which operates within the Professional Services Team which includes Student Experience, Technology Enhanced Learning (TEL) and Business Support.  The Programme Officer works alongside the other members of the Programmes team to support all programmes delivered by King’s Foundations, providing front-line support to students and academic staff in a proactive, professional and highly responsive manner. 

 They are responsible for essential work supporting the delivery of our year-round suite of taught provision, helping to ensure that our student lifecycle activities (attendance monitoring, student welfare, teaching and assessment) run efficiently and effectively.  With support to develop a working knowledge of processes and regulations, the Programmes Officer requires strong communication skills, initiative, a proactive approach and a keen eye for accuracy and detail in order to deliver an excellent student and staff experience.

 The post is also involved in other activities such as supporting student communications, representation and feedback opportunities, as well as supporting our Welcome to King’s activity and other engagement opportunities. The role holder will be part of a team that seeks to continuously review and improve approaches and support mechanisms.

The Programme Officer must work standard office hours on campus regularly, following a team rota. During peak periods, additional on-campus presence may be required.

This is a full time (35 Hours per week), and you will be offered an indefinite contract.  

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

 Essential criteria

• Excellent time management and organisational skills. An ability to work under pressure to complete a range of competing priorities, with tight deadlines, whilst maintaining a high level of accuracy. 
• Excellent written and oral communication skills including the ability to draft documents/correspondence autonomously to a broad range of audiences. 
• Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner. 
• Strong numeracy skills and ability to analyse complex numerical data (e.g. assessment marksheets/attendance monitoring reports/ student engagement reports) 
• Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Experience in the use of databases and student records systems (such as SITS) 
• A strong customer-focused approach, with the ability to provide a high standard of service to students, staff, and external stakeholders. 
• An ability to work proactively, both independently and collaboratively as part of a team, to complete a range of competing priorities, and to request/utilise support as and when required 
• A commitment to equality and diversity in the workplace

Desirable criteria

• Degree level or equivalent qualification or experience 
• Experience of using virtual learning environments  

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