Student Support Hub Coordinator

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Student Support Hub is an exciting new development at City St George's, creating newly designed student amenity spaces and a centralised ‘helpdesk’ area where students can access services and support including the Students’ Union.

The Student Support Hub is a clear, physical demonstration of how City St George's is putting students at the centre of everything the university does by creating a newly designed, modern space at the heart of the Northampton Square campus.

Responsibilities

This role is part of the Student Experience Directorate, within the Student Support Services department.

The Student Support Hub Coordinator is responsible for leading and managing the delivery of a professional, pro-active Student Support Hub service across term-time (9am-6.30pm) and non term-time (9am-5pm) opening hours. The role-holder will manage a team of Student Support Hub Advisers who are responsible for providing appropriate advice and guidance to students on a daily basis (Monday-Friday). This is a campus-based role.

Person Specification

You will have good understanding and experience of working in a student-focussed service delivery environment in Higher Education and be able to demonstrate experience of working with a customer relationship management (CRM) system.

You will also have experience in providing in-person, front-line supervision of the day-to-day operation of a student focussed front desk function and committed to providing an excellent service to university students. Alongside this you will be experienced in coordinating work tasks, work schedules, and holiday cover/working rota arrangements to ensure operational effectiveness across opening hours.

You will have a keen commitment to leading a team, providing excellent customer service, demonstrating strong interpersonal skills and you will be team player with a proactive and flexible approach to the role and the variety of student issues that you will be dealing with on a day to day basis.

Additional Information

Closing date for application: 18 March 2025 at 11:59pm.

Interviews are scheduled to take place on 02 April 2025

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.

The University of business, practice and the professions.

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