Research Assistant/Associate in AI (Fixed Term)

A position exists, for a Research Assistant/Associate in the Department of Engineering, to work on advancing research in customer analytics.

The role holder will work with the Cambridge Service Alliance (CSA). The CSA is a research centre within the Institute for Manufacturing at the University of Cambridge.

This role focuses on advancing research in customer analytics through natural language processing (NLP), large language models (LLMs), machine learning (ML), and data visualization. The candidate will leverage their expertise in AI, statistics, and programming to design, develop, and evaluate cutting-edge AI-driven solutions aimed at enhancing customer experience, engagement, and personalized support, including conversational AI.

Operating at the intersection of AI and business, they will contribute to the development of next-generation methodologies and theories for customer experience management. Collaborating with CSA industrial partners and interdisciplinary teams, they will lead the design and execution of AI projects centred on customer-centric strategies.

The post holder will be located in West Cambridge Cambridgeshire, UK.

The key responsibilities and duties include: 

• Conduct advanced research in NLP, LLM, and AI-driven customer analytics to address business challenges in customer experience.
• Design and implement scalable AI models for personalized customer interactions and predictive analytics.
• Publish research findings in conferences, journals and practitioner outlets.
• Collaborate with interdisciplinary teams, including business leaders and technical staff, to align AI solutions with organisational goals.
• Stay at the forefront of AI advancements, translating breakthroughs into actionable solutions.
• Develop robust algorithms and tools to analyse structured and unstructured data and improve decision-making processes.

Appointment at Research Associate level is dependent on having a PhD. Those who have submitted but not yet received their PhD will be appointed at Research Assistant level, which will be amended to Research Associate once the PhD has been awarded.

Fixed-term: The funds for this post are available for 24 months in the first instance.

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above. 

Please ensure that you upload your Curriculum Vitae (CV) and a covering letter in the Upload section of the online application. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application. Please submit your application by midnight on the closing date.

If you have any questions about this vacancy or the application process, please contact: Charlotte Jenkins on email csa-admin@eng.cam.ac.uk

Please quote reference NM45167 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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