Head of Campus Operations (Nottingham) - TLG College

Reporting to: Deputy Managing Director

Direct Reports: Student Services & Operational Functions

Hours: Full Time (40-hours per week) (Tues - Sat)

Why join us:

TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

What we offer our colleagues:

• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes and recognise our colleagues for their contributions.
• Eyecare vouchers
• Various other benefits on offer from being part of Global University Systems (GUS) education network.

The Role:

We are seeking a dynamic and experienced Head of Campus Operations to join our team. The successful candidate will provide effective leadership to our student support teams, ensuring the efficient and effective delivery of administrative processes. Key responsibilities include overseeing student attendance monitoring, student finance, and withdrawal processes, as well as managing I.T. facilities and providing operational academic oversight.

Key Responsibilities:

• Lead and manage student support teams to ensure efficient administrative processes.
• Oversee the implementation of processes including student attendance monitoring, student finance, and withdrawal processes.
• Manage I.T. facilities to ensure they meet the needs of staff and students.
• Provide operational academic oversight to support the delivery of educational programs.
• Lead, motivate, and develop the Student Support Teams, encouraging behaviours that reflect the college values.
• Effectively manage direct reports, including performance management, annual performance and development reviews, and identifying training and development needs.
• Lead the attendance and engagement processes, working with mentors, academics, and the wider team to ensure timely interventions for students at risk and compliance with B3 requirements.
• Set and monitor service standards, fostering an environment of continual improvement across the team.
• Provide strategic support and input to the Deputy MD and the wider senior team to ensure the service meets the requirements and needs of the business.
• Produce and report on management information in a timely manner to inform strategic decision-making.

The ideal candidate for this role will possess the following qualifications and skills:

• Proven leadership experience in a similar role.
• Strong understanding of administrative processes in an educational setting.
• Experience working in a college, university, or higher education setting.
• Excellent communication and collaboration skills.
• Ability to develop and implement strategic plans.
• Commitment to delivering high-quality customer service.
• Degree-level education: A minimum of a bachelor’s degree or equivalent, ideally in education, business management, social sciences, or a related field.
• Professional development: Evidence of continued professional development in areas related to student support, leadership, or higher education management, such as management certifications, training in student wellbeing or mental health, or operations management.
• Knowledge of student welfare legislation: A good understanding of student welfare, safeguarding, and equality and diversity policies relevant to student services.

Additional Information:

• This role includes working on Saturdays, with a day off during the week, including Sunday.
• One work-from-home (WFH) day per week is also included.

Join us in creating a supportive and efficient environment for our students and staff. Apply now to be a part of our dedicated team!

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. We do not offer visa sponsorship.

It’s quick and easy to apply for a role at the TLG. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at TLG and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

If you have any specific questions regarding the role, please contact recruitment@gus.global