Student and Academic Support Officer - TLG College (Birmingham)

Who we are

The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. Aided by our strong partnerships with St. Mary’s University (Twickenham London), Bishop Grosseteste University (BGU), we welcome over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore. We currently have 3 campuses and have ambitious growth plans – which makes for an exciting time to join TLG!

At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Why join us:

TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

At TLG, we’ve had huge uptake in student numbers coupled with our new partnership with Bishop Grosseteste University (BGU) and this demand had led us to opening a new campus in Birmingham and Nottingham, which is in addition to our two campuses in London. Therefore, we’re looking for a Student and Academic Support Officer to join us in a permanent capacity in Nottingham!

The Student and Academic Support Officer will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks. The role holder will have excellent customer service to enhance the experience for all students as well as internal and external stakeholders.

Some of the key responsibilities in the role are:

This is the first and last point of contact for all students studying at TLG and be responsible for the provision of day-to-day enquiry handling and offer advice and support at the front desk.

The role holder will work collaboratively with other student support officers as a team to provide basic advice and referral to students.

The Student and Academic Support Officer ultimately acts as a referral point, to provide students with support, guidance, information, and impartial, confidential advice. This role is a part of TLG HE administration, which reports into the Student Services Manager.

To note, this role will involve working on the weekends.

What we offer our colleagues:

• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• A great suite of In-House, CPD and other Training & Development opportunities on offer
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.
• Eyecare vouchers
• Various other benefits on offer from being part of Global University Systems (GUS) education network.

Role Requirements:

• Excellent interpersonal skills
• Ability to provide effective support and guidance to students facing a range of issues, including mental health, personal difficulties, and academic challenges.
• Organisation and time management
• Excellent communicator verbally and in writing
• Cooperative and collaborative

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

It’s quick and easy to apply for a role at the GUS. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.