Student Advisor

ASK@WLV is a student driven service the acts as the first point of contact offering information, advice and guidance for all student queries. Our Student Advisors provide a holistic outlook and are dedicated to providing an outstanding customer service in-person, over the phone and in written responses across all faculties and campuses.

As part of Registry Services, you will support the continuation, completion, retention, progression and achievement of all students delivering an excellent student experience.

We are looking for a Student Advisor

You will be expected to provide excellent customer service and accurate and timely support, ensuring a positive student experience. You will be a confident communicator with the skills to provide clear and relevant information and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications.

This is a permanent, full-time post, where you will be required to work on campus 5 days per week, predominantly from the City Campus. This is not a flexible role, to ensure that the advertised service is delivered to the students.

Student Advisor Role and Responsibilities

• To be the first point of contact for incoming student enquiries, referring to specialist services where required.
• To identify student behaviours and provide intervention to support student welfare.
• To develop a good understanding of university procedures and relevant processes to advise and support students.
• To support the student’s digital confidence in using University systems.
• To access University software/systems as necessary to respond to enquiries, book appointments and process administrative tasks and produce reports as required.

Student Advisor Requirements

• Excellent interpersonal skills including verbal, listening and empathy.
• Dedicated to providing a high standard of customer service, professional and approachable.
• Ability to work successfully with staff at all levels across an organisation to achieve results.
• A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
• Ability to assimilate complex information quickly and accurately and to convey the information to others.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply. This role cannot provide UK sponsorship.

For further information about the role
If you require any further information regarding the role, please contact (Francesca Coxon) via email at f.coxon@wlv.ac.uk.

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