Customer Services Manager

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, librarians, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Customer Services Manager you’ll use your positive attitude, your knowledge and experience of library services to lead our Customer Services team. You’ll help deliver library services to our visitors, members and staff to the highest standard.

It's a job full of possibilities, you will be involved in anything from recruiting and developing staff to managing the Library and Museum enquiry service. We'll look to you to be responsible for overseeing the smooth running of the library space, monitoring service usage and satisfaction and overseeing marketing the library. It's a great way to build your knowledge of our work and to develop your potential.

To join us you’ll need outstanding people skills and a background in a excellent customer service including managing library or customer service teams.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

* We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

Contact details

For more information or for an informal discussion about the role please contact Sarah Smith, Customer Services Manager on +44 20 7647 3681.

For more information about the recruitment and selection process please contact recruit@rcn.org.uk

Closing date: 11.59pm on Sunday 2 March 2025.

Selection dates: 18 March 2025.

Apply link: https://careers.rcn.org.uk/~/link.aspx?_id=5EE09DF1BEE149AE9BAB14BC2498638C

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