Student Education Service Officer

Location: Leeds - Main Campus

Working time: 80% fte (28 hours per week)

Contract type: Ongoing

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you enthusiastic, highly organised and versatile, with an ability to provide strong customer service? Can you manage multiple tasks at the same time and maintain attention to detail? Are you confident and personable with excellent verbal and written communication skills?

You will join our friendly Operations Team and undertake a range of activities relating to the provision of services and support for disabled students. Reporting to the Operations Team Manager, you will be responsible for key administrative processes. You will balance these complex administrative tasks whilst contributing to a responsive Front of House service.

A key aspect of your role will be managing the booking of external assessments and processes related to the funding of external assessments. You will also work closely with colleagues across the Operations Team to support other purchasing and procurement processes within the Service. This may include monitoring for and chasing outstanding information, raising purchase orders and liaising with the University’s Finance Team.

You will also play a key role in the processing of students’ information alongside responding to a vast array of enquiries by email, phone and in-person. You will be offering one-to-one information drop-in appointments with students throughout the year; designed to guide students through the process of accessing our service.

You will have strong analytical skills, a keen eye for detail, and excellent written and verbal communications with an ability to present detailed and complex information in a clear and concise manner. You will maintain high levels of customer service, accuracy and a strict adherence to confidentiality. You will be well organised, able to multi-task, and work both independently and collaboratively within the team.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: www.gov.uk/browse/visas-immigration/work-visas

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Lucy Elliott – Operations Team Manager

Email: L.A.Elliott@leeds.ac.uk

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