Recreation Assistant

City St George’s, University of London combines the expertise of City, University of London and St George’s, University of London into one institution, becoming a major supplier of the health workforce in the capital. As one of the UK’s largest health educators, it offers students and researchers access to an expanded network of academic and professional services, enhanced resources, and interdisciplinary opportunities. The merger strengthens its impact on healthcare, advancing treatment, population health, workforce development, leadership, policy, and advocacy.

Background

The post holder will support Student Sport and external activities, ensuring safe set-up and dismantling of equipment while maintaining high customer service standards. They will assist with CitySport programmes, including Get Active, No Strings Badminton, sports tournaments, and social sessions.

Responsibilities

Equipment Set-Up & Health & Safety

• Prepare and safely set up/dismantle sports equipment (up to 80kg in a two-person lift).
• Ensure timely and effective changeovers for events and users.
• Monitor safety, enforce etiquette, and address first aid incidents.
• Report hazards to the Leisure Supervisor or Duty Manager.

Cleaning & Maintenance

• Perform daily/weekly equipment checks, cleaning, and maintenance.
• Maintain hygiene and cleanliness in sports halls, studios, and changing areas.
• Transport sports equipment as needed to the main campus.

Customer Service

• Provide professional, friendly service to students, staff, and guests.
• Assist users, conduct facility tours, and encourage maximum engagement.
• Gather and relay customer feedback to enhance services.
• Support reception and gym teams in updating students and members.

Programme Development

• Assist in organising and delivering student sports, BUCS teams, and social sessions.
• Support the Leisure Supervisor in planning tournaments, drop-in sessions, and university events.
• Contribute to wellbeing and community initiatives, including Freshers’ Week and main campus campaigns.

Person Specification

Qualifications & Knowledge

• Strong understanding of Health & Safety in sports facilities.
• First aid qualification and experience completing accident reports.
• Knowledge of standard operating procedures and emergency action plans.

Experience

• Background in the sport and leisure industry.
• Proven customer service experience.
• Passion for sport and wellbeing.

Skills & Abilities

• Effective time management.
• Good physical fitness with the ability to lift heavy equipment.
• Strong team collaboration and communication skills.
• Commitment to high-quality customer service.
• Organisational skills and attention to detail.
• Flexible and adaptable approach to work.

Additional Information

Closing date: 13th February 2025 at 11:59 pm.

• The selection process includes an interview and an evaluation of your ability to lift sports equipment.
• City St George’s offers a competitive salary, pension, and staff training and development benefits.
• The university is committed to equality, diversity, and inclusion, welcoming applications from all backgrounds.
• A guaranteed interview scheme is in place for disabled applicants.
• This role requires shift work, including early mornings, evenings, and weekends; remote work is not an option.

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