Welfare Administrator (School of Medicine) – Fixed Term

Location:

South Kensington Campus with occasional travel to other campuses as required.

The role will be hybrid and split between on-site/ working from home.

About the role:

As Welfare Administrator, you will be joining a small team responsible for delivering vital pastoral services within the undergraduate School of Medicine. Supporting over 2500 students, you will play a key role in supporting, and improving, the student experience. You’ll be based in the Faculty Education Office where we coordinate the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance and quality.

What you would be doing:

You will be responsible for providing welfare support and guidance to undergraduate students and staff with a responsibility to escalate student cases where appropriate. You will also be involved in liaising with other support services to ensure there is a coordinated approach to student support. An integral part of the welfare administrator role will be managing the student support programme which includes coordinating additional exam arrangements and support adjustments, to ensure these are implemented in a timely manner.

What we are looking for:

• Previous experience in a higher education role
• Excellent communication and interpersonal skills
• High attention to detail with strong organisational skills
• Prior experience of servicing committees and minute taking

What we can offer you:

• The opportunity to continue your career at a world-leading institution and play a key role in supporting the student experience
• Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

Further Information

Please note this role is a fixed term contract for 9 months, commencing from February 2025. There is a possibility of secondment for internal candidates.

If you require any further details on the role please contact:

James Wild – j.wild@imperial.ac.uk

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