Customer Service Advisor

We are recruiting for a full-time permanent Customer Services Advisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane. 

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.

You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:

• Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
• Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening. 
• Project work as delegated by the Residential Service Supervisor/Residential Services Management team

The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.

Further details:

We are committed to equality, diversity and inclusion and welcome applicants who supports our mission of inclusivity.

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