Administrator

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820 

Grade: 4

Part Time - 25.2 hours per week 

Fixed Term contract up to 10^th February 2026

The College of Medicine and Health is comprised of three key Schools which are rich in teaching and research activity, including clinical research and teaching. The School of Medical Sciences have a vacancy for up to 12 months, ending by 10/2/26, for an administrator to join their Professional Services team, which is made up of skilled individuals who support a range of key functions. It is envisaged that this post will be located in the Department of Cancer and Genomic Sciences (CGS), supporting this area, and assisting the wider School.

Main Duties and Responsibilities

• You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
• Regularly communicate relevant information to students, staff and external contacts.
• Provide administrative support for diary or event planning.
• Process data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports.
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
• Offer advice and support to others on area of activity.
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.

Skills, Knowledge, Qualifications and Experience

• An administrative background ideally gained in a Higher Education or similar environment is desirable.
• Evidence of the skills and ability to undertake the role.
• GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
• Good IT skills with working knowledge of standard Microsoft Office software.
• Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
• Ability to work on your own initiative.
• Ability to proactively contribute to improving processes and for proposing new ways of working.
• Excellent communication skills, with the ability to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• A good understanding of how to deliver excellent customer service.
• Experience of using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent, and an aptitude for learning new IT packages and systems.

For further information please contact Jacqueline Ryan, J.Ryan.1@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the above 'Apply' button below or visit our careers website; please quote Job Ref 98022 in all enquiries. 

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