Sports Centre Receptionist (Part time, multiple posts)

University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

As part of this programme, there are four positions available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village and Jubilee Campus Sports Centre, both offered on permanent contracts.

Post 1 - 24.5 hours per week - DRSV Monday 6.15am-2.30pm, Tuesday 1.15pm-9.30pm, Wednesday 3pm-8.30pm and Thursday 3pm-8.30pm

Post 2 - 12.25 hours per week - DRSV Monday 3pm-8.30pm and Saturday 10.15am-6.30pm

Post 3 - 21.75 hours per week - JCSC Tuesday 6.45am-3pm, Wednesday 2.30pm-10.45pm and Thursday 2.30pm-10.45pm

Post 4 - 28.75 hours per week - JCSC Wednesday 6.45am-3pm, Thursday 6.45am-3pm, Friday 2.30pm - 10.45pm and Saturday 2.45-10.15pm

Please specify in your application your preferred post.

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Informal enquiries may be addressed to Julie Bonser, JULIE.BONSER@NOTTINGHAM.AC.UK. Please note that applications sent directly to this email address will not be accepted.

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