Library Services Adviser

About ARU: 

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).

ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

The library provides a modern, comprehensive service in support of teaching, learning and research, blending the provision of traditional services with a flexible and innovative approach to service delivery.

With two A Levels or equivalent, you will join our Cambridge team answering first line enquiries which include basic IT enquiries. You will be timetabled for frontline enquiry work and customer support which is provided in person, by telephone, and online via email or chat. You’ll participate in a range of other tasks relating to the circulation of our stock and management of our spaces, as well as other duties and projects.

Experience and skills we are looking for:

• Excellent interpersonal skills
• IT literate with good knowledge of Microsoft Office applications
• Flexible approach with problem solving skills
• Working in a customer service environment

The post holder will have the option to choose to work either 9.00-13.00 or 10.00-14.00 Monday-Friday. There may be occasional Saturday or evening work to cover Open Days and other events.

Informal enquiries can be made to Judith Wells, Customer Service Manager at Judith.Wells@aru.ac.uk or on 01223 698312

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We particularly encourage applications from Black, Asian, and minority ethnic background candidates who are underrepresented in our Student and Library Services workforce.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.

Committed to being inclusive and open to discuss flexible working. Due to business reasons this post must however cover the hours 11.00-13.00 Monday-Friday.

Guidance Notes:

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.

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