Digital Transformation Manager

About the Blavatnik School of Government

Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners.

What we offer

The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties.

Benefits that we offer include:

• An excellent contributory pension scheme
• 38 days’ annual leave
• Family leave schemes and a comprehensive range of childcare services
• Cycle loan scheme and discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs
• Opportunities for remote working.

About the role

We are seeking a Digital Transformation Manager who will lead the School's digital transformation. This will start with, but not be limited to, CRM system management, integration, and optimisation to meet School needs. Ensure compliance with data protection laws and train staff on effective CRM use. AnalySe CRM data for actionable insights and continually improve system performance.

**Horizon scanning and leveraging new technology: **Identify and integrate emerging technologies and AI to enhance operations. Automate manual processes, increase efficiency, and provide digital transformation advice to teams and leaders.

Data-driven initiatives: develop and implement a data strategy to improve reporting and decision-making. Provide insights and dashboards to support performance and integrate systems for better data clarity.

Project management: manage digital transformation projects from planning to completion, ensuring alignment with strategic goals. Foster collaboration, provide updates to leadership, and promote best practices in project management.

Stakeholder engagement: collaborate with academic, research, and professional teams to address digital transformation needs. Build relationships, lead workshops, and establish knowledge-sharing communities to drive innovation.

About you

You will have a degree or equivalent professional qualification and/or substantial relevant experience in CRM management or similar systems and/or project management; have proven experience in managing and optimising CRM and/or similar systems, including implementation; a strong track record of delivering complex projects on time, within scope, and budget; advanced analytical skills, with the ability to interpret data, generate insights, and provide actionable recommendations; demonstrated ability to engage and collaborate with diverse stakeholders, including senior management, technical teams, and end-users; excellent written and verbal communication skills, including the ability to present complex information clearly to non-specialist audiences; strong organisational skills with the ability to prioritise tasks effectively and manage competing deadlines; and a sound understanding of IT systems, digital tools, and emerging technologies relevant to CRM and project delivery and an ability to apply those to improving business impact and efficiency.

Application process

Please upload a supporting statement that outlines how you meet the selection criteria in your own words, along with your CV and the details of two referees as part of your online application.

The closing date for applications is 12 noon (UK time) on Monday 3 February 2025.

We anticipate that interviews will take place during week commencing 17 February 2025.

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