Residence Operations Co-ordinator

About the role

Join our dynamic team dedicated to delivering exceptional support to students living in our campus halls and regional placement locations. As the Residence Operations Co-ordinator, you’ll lead a team of six student-facing staff, overseeing welfare, disputes, maintenance, and more, while ensuring a seamless experience for students throughout the year. For serious or formal issues, you will be required to follow established University processes and provide appropriate written responses both to students or senior colleagues within the University. The ability to self organise and handle changing priorities will be key as well as coaching your team to develop similar skills where appropriate.

You’ll play a key role in managing the entire student accommodation cycle, from recruitment to departure, collaborating with the Accommodation Provider (UPP) to meet the UK Code for Student Accommodation standards and regularly monitoring key aspects of delivery such as maintenance and customer service. You'll coordinate the annual Student Arrivals event, working with external partners to ensure everything runs smoothly for students and families during a time of excitement with some mixed emotions.

Working closely with Student Services, Mental Health, and Disability Services, you'll support students through complex cases, prioritising wellbeing and ensuring appropriate information sharing. Flexibility and resliance is key, as you may face urgent, emotionally challenging situations.

This is a fantastic opportunity for someone with strong leadership skills, a passion for student success, and an understanding of the challenges in Higher Education. Degree-level education or equivalent experience is essential, student accommodation knowledge is preferred.

Based in Plymouth with occasional regional travel, this role will include some weekend working for key University events such as Open Days, Clearing and Arrivals approximately 8 times per year. Join us and make a difference in student accommodation.

There is an essential requirement within this role that you will be required to travel to and work at different University sites and/or other business locations that may not be easily accessible by public transport. Please refer to the job description for further information.

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This role will require an Basic Disclosure and Barring Service Check

For an informal discussion to find out more about the role then please contact Heather Cotton: by email at heather.cotton@plymouth.ac.uk

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Interviews are expected to take place Friday 28 February 2025 and you will be notified whether you have been shortlisted or not.

Our Offer

When joining us, you will receive:

• Generous annual leave: 35 Days Annual Leave (pro rata if part-time) plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here.

Closing date:  12 midnight, Sunday 9 February 2025

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