Customer Service Advisor

This part-time post is available immediately on a permanent basis.

You will have to work an average of 13 hours a week over a 3-week shift pattern that will include a mixture of evening and weekend working.

Please contact David Jarvis (david.j.jarvis@exeter.ac.uk) for full details regarding the shift pattern.

Summary of the role
A fantastic opportunity has arisen for an experienced Customer Service Advisor to join our team at the University of Exeter Sports Park.

You will work as part of a team to provide an efficient, professional and courteous front of house experience as first point of contact for customers. Responsible for delivering high standards of customer service and maintaining the smooth running of the front of house area, a friendly yet professional demeanour is desirable.

Experience of working in a similar environment and dealing with a varied cross-section of customers is essential along with an awareness of health and safety issues.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a gold rating in the Teaching Excellence Framework Award 2023, underpinned by gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

Benefits
We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campuses and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information
For further information, please contact David Jarvis Operations Manager, david.j.jarvis@exeter.ac.uk, or telephone (01392) 724496.

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