CRM Business Support Specialist

Are you an experienced CRM professional with expertise in Microsoft Dynamics 365? Are you passionate about driving data quality and supporting business needs? Are you looking for a challenging role in an environment that is vibrant, diverse and welcomes new ideas? 

If so, join the University of East London as our CRM Business Support Specialist and help us enhance the student experience through cutting-edge technology.

About the Job

In this pivotal role, you’ll provide technical expertise and strategic support for the University’s Microsoft Dynamics 365 CRM platform, ensuring high-quality data standards and seamless functionality to drive impactful, data-driven decisions.

You will work closely with teams across the University to optimise CRM use, safeguard data quality, and play a crucial role in the successful delivery and maintenance of the CRM’s various data integrations.

As a data expert, you’ll collaborate with technical teams, mentor junior staff, and represent CRM in senior stakeholder meetings, ensuring the platform continues to meet the evolving needs of the university.

UEL’s CRM (Dynamics 365) delivers end to end communications and customer service across the student journey, from initial enquiry to alumni membership. As CRM Business Support Specialist, you will need to work confidently across multiple areas of our large CRM system, collaborating closely with various departments across the university to ensure you provide best practice and support for the entire student data lifecycle.

About You

To succeed in this role, you’ll need substantial experience managing technical and data aspects of Microsoft Dynamics 365 CRM. Proficiency in Power BI, SSIS (SQL Server Integration Services), SQL, and Visual Studio (SSDT). A strong knowledge of Microsoft Power Platform, including Power Automate and Power BI and proven ability to translate business needs into actionable CRM solutions. 

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Year 6 of its transformational 10-year Vision 2028  led by our Vice-Chancellor & President, Professor Amanda Broderick. Our goal is to advance industry careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

Benefits Package

Here are our amazing benefits:  https://uel.ac.uk/benefits-professional-services-positions

At UEL we care deeply about your wellbeing and understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE

 Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further Details: Job Description & Person Specification