Client Engagement and Delivery Manager, Executive Education (Two Posts)

About The Role

Saïd Business School is at the heart of one of the world’s leading universities, delivering world-class education that shapes the future of global business. Within Executive Education, we are on an ambitious growth trajectory, targeting significant expansion over the next three years. To support this vision, we are seeking a talented Client Engagement and Delivery Manager to join our team and ensure the seamless delivery of our exceptional learning programmes worldwide.

• Lead a portfolio of client programmes, managing all planning and delivery activities to ensure a seamless client experience.
• Build strong relationships with clients, acting as a trusted advisor and ensuring their objectives are met.
• Manage programme budgets (£3m+), tracking expenditure and ensuring cost efficiency.
• Lead and mentor project teams, providing clear direction, coordination and support throughout programme delivery.
• Identify opportunities for growth through cross-selling and upselling additional services.

You will have proven experience in project management within a high-performance customer service role, demonstrating the ability to plan, manage and deliver multiple projects under tight deadlines without sacrificing quality. You will also have experience in budget management, including building cost elements and tracking expenditures. Strong client relationship management skills for global, complex organisations are essential, alongside experience in line management, teamwork and working within matrix structures.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 6 January 2025 at 12.00 noon. Interviews will likely be held week commencing 13 January 2025.

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