Senior Residential Life Officer

Post Type: Fixed Term

Contract Length: 12 months

Interview Date: Thursday 16 January 2025

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

We are Residential Life, and we oversee and manage the Halls of Residence at the University of East London, providing students with a safe, welcoming and supportive environment to live, learn and connect. Our team oversees 1,169 rooms across the Halls of Residence, acting as first point of contact for all residents, prospective residents, and summer conferencing guests.

Joining the Residential Life team means becoming part of a team committed to improving the student residential experience. We value professional growth and personal development, fostering an environment of collaboration, innovation and inclusivity that empowers us and the students we support.

About the Job

The Senior Residential Life Officer takes responsibility for providing effective operational management of our Halls of Residence, proactively seeking improvements to our student and guest experience in residences.  This position is a temporary role to provide maternity cover, expected to last one year. The post holder will be based on campus, and weekend work is required. 

• Experience of working in a multi-functional residential service, of a similar size and complexity to our university accommodation
• Experience of supporting a summer conferencing programme (or similar) including classroom bookings, accommodation bookings, contract management and client liaison
• Experience of leading teams or individuals, providing vision, inspiring motivation, generating enthusiasm and empowering a culture of service delivery which meets or exceeds agreed standards for performance and customer service
• Experience of managing multiple people, monitoring of delivery and appraisal, including use of extra training and/or performance management techniques as and when required.
• Experience of project management within a student/customer focussed environment.
• Significant knowledge and understanding of health and safety and other statutory requirements related to the provision of student residential accommodation

About You

The ideal candidate will have a strong background in managing multi-functional residential accommodation, ideally within a university or similar environment. You will bring hands-on experience in supporting diverse operational needs, including summer conferencing programmes, accommodation, and client liaison. A proactive approach to project management is essential, as is a good understanding of Health and Safety and other statutory requirements related to Residential accommodation. You’ll also be adept at managing staff performance, offering coaching and development where needed to achieve shared goals.

If you thrive in a fast-paced, customer-focused environment and are passionate about enhancing student and guest experiences, we’d love to hear from you.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Further Details: Job Description & Person Specification