Deputy Ticketing & Reception Manager (Group & Sales) (109638-1224)

This is a re-advertisement. Previous candidates for this role need not apply.

Location: University of Warwick Campus, Coventry

About the Role

For informal enquiries, please contact Olivia Brook (Internal Recruitment Manager) at olivia.brook.1@warwick.ac.uk.

Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.

We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.

We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.

Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.

The Deputy Ticketing & Reception Manager (Group & Sales) is responsible for group sales and associated on day welcome, box office reporting, supporting sales initiatives and memberships such as access scheme, film club etc, supporting the ticketing and reception team and deputising for the Ticketing and Reception Manager as required.

The position supports the day-to-day work of the team of Ticketing and Reception staff (permanent, casual and volunteers), ensuring an efficient and effective digital first sales and systems focussed operation integral to and with excellent visitor experience at the heart of day to day delivery

The box office is Warwick Arts Centre’s visitor welcome and reception hub required to:

• Deliver a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
• Deliver a visible and warm welcome providing an excellent visitor experience at all times
• Support and assist with CRM maintenance and administration
• Proactively collaborate with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission

We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.  

About You  

This is an exciting opportunity for a candidate with a passion for sales, upselling and reporting who thrives supporting and nurturing team members & visitors. Candidates will be efficient and driven with a proactive attitude and excellent communication skills.

This post will sit within the Ticketing & Reception team and report to the Ticketing & Reception Manager.

Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, morning through to evening. This post will have a mixture of administrative time and customer service hours across any given week. We operate across 363 days a year so our team do work over holiday periods.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Tuesday 07 January 2025 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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