Admissions Officer

Contract Type: Fixed Term (3 Months initial duration with potential to extend)

Start Date: ASAP

End: 3 months from start date (on initial term)

Job Summary and Overview

UniQuest is a world-leading engagement, admissions and conversion expert who create smart strategies, build intelligent systems and deliver exceptional service, all focused on helping universities to achieve their student recruitment goals. Tech-enabled, people-driven and process-powered, UniQuest partners with higher education institutions to bring the capabilities needed to deliver personalised student engagement journeys.

UniQuest are part of Keystone Education Group who provides a range of solutions tailored to institutions and has helped over 5,500 educational institutions reach, recruit and enrol prospective students in over 190 countries. Through Keystone’s global student services and 500 student websites - reaching 120 million students every year.

UniQuest Admissions Services are seeking talented individuals with professional experience in UK Higher Education Admissions to join our brilliant, proactive and growing team.

You will benefit from being able to work in a fully remote manner but will need to enjoy doing so with the ability to foster excellent working relationships in a remote environment.

Unlike many traditional Admissions roles, at UniQuest our services are all about supporting our partners and their students, short or long-term. So in joining our team, you will also need to be someone who enjoys variety, approaches change and innovation positively, and who loves to learn new things and develop.

Duties and responsibilities

You will build and foster excellent working relationships within UniQuest and with our University partner teams.

You will ensure that you provide a world-class customer service to applicants and other contacts delivering the admissions officer activities.

You will apply your admissions expertise and develop the required institutional and technological specific knowledge to execute assessments, processes, policies and procedures accurately and within agreed SLAs so that you effectively manage applicant record progression and support our partner’s and their prospective students through the applicant journey.

Essential requirements

• Experience of working in a higher education institution within an Admissions Setting, with 2 years admissions experience typically expected
• Excellent time management with the ability to intelligently prioritise your work whilst effectively coordinating with your team to ensure that deadlines are met.
• Demonstrable experience and knowledge of UK Higher Education postgraduate admissions or undergraduate admissions including the UCAS process (business rules, routes & deadlines and confirmation & clearing). At least one area is required, but both is preferred
• Knowledge of qualifications and understanding of comparability/equivalencies, either UK or international (both is preferable, but not essential)
• Knowledge of fee assessment for any of the UK regions
• Knowledge of the compliance requirements for UKVI student route (for at least one study level) 
• An understanding of the principles of the GDPR and DPA
• Confident and professional telephone manner
• Superb communication skills including an excellent standard of spoken and written English
• A positive, can-do attitude and high level of initiative
• Ability to perform well under pressure and multi-task
• Ability to motivate and inspire others in a remote working environment
• Ability to work effectively and respectfully with individuals from diverse cultural backgrounds
• Ability to deal with difficult issues with tact and sensitivity
• High personal standards of achievement
• Honest and conscientious

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