Specialist IT Support Engineer

Salary: Starting from £30,505, rising to £36,924

Contract Type: Full Time, Open Ended

Interview date: Monday 20 January 2025

Applicant Visa Guidance: Skilled Worker visa: guidance for applicants (bath.ac.uk)

Are you a skilled IT Professional with a background in IT support and service delivery? 

We have an exciting opportunity to join our team focussed on the support of specialist and advanced IT, software and solutions supported by Digital, Data and Technology Group (DDaT).

You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of specialist IT support to the University, acting as the point of escalation for incidents, requests and changes, and will provide technical expertise in your area.

A typical day may see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience. This team supports novel scenarios and bespoke solutions that are unique to the University environment.

You will also assist in developing our support services, whilst maintaining positive relationships with both the customer-base and staff within DDaT.

About you 

An ideal candidate in this role would have the following:

• Proven experience of supporting IT hardware, software, and services (1st and 2nd tier), ideally in an academic environment
• Familiarity with using, maintaining, and supporting multiple operating systems, such as Microsoft Windows, MacOS, Linux, and mobile operating systems
• A deep understanding of technology, and demonstrable IT Support skills
• Functional knowledge of IT Service Management principles, including service desk experience
• Self-motivation to explore new technologies and solutions
• An ability to self-manage, prioritise own workload, and to work independently, or in a team with your peers
• Excellent interpersonal and customer service skills

You will be a highly motivated and proactive problem solver, with a strong technical capability. You will be able to independently research and resolve complex issues and go beyond traditional service desk duties to provide advanced IT support. You will be looking to develop skills in all facets of IT, to support the diverse needs of the University.

Further information 

This role is offered on a full time (36.5 hours per week) permanent basis. 

For informal discussions about the role please contact Adrian Hooper on pysamh@bath.ac.uk or Sherilyn Elmes on ccssre@bath.ac.uk 

To apply please click on the ‘Apply’ button above.

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