Student Resolution and Compliance (Casework) Administrator

An exciting opportunity has arisen to join the Registry team at the Royal Veterinary College (RVC). Founded in 1791 the RVC is one of the largest and longest established veterinary schools in the world. The RVC offers outstanding undergraduate and postgraduate programmes in veterinary medicine, veterinary nursing, and biomedical sciences and carries out world class veterinary and bioscience research ranging from the molecular level through whole animal to population-based studies.   

The successful candidate will work within the Student Resolution and Compliance (SRC) Team to deliver administrative casework support. This is a varied role which will encompass support across all SRC procedures, with a primary focus on Student Appeals, Student Complaints and Final Formal Review.  

The post holder will be responsible for the administrative tasks related to the successful coordination of casework. This includes responsibility for tracking and recording case progression, convening panels and minute taking.  

The post holder will work with the Student Resolution and Compliance (Casework) Manager to enhance service delivery within SRC by supporting wider projects, such as the delivery of staff training on SRC procedures.  

The post holder will be a key member of the Academic Registry team. They will be a highly motivated and adaptable team player, capable of working independently and keen to develop themselves in this role. They will need to be confident and competent at liaising with all levels of staff within the RVC.  

Excellent organisational, interpersonal skills and competency in service delivery are essential. To fulfil this role, you should have a keen eye for detail.  

We offer a generous reward package and benefits including: 

• Competitive and attractive pension package 
• Generous 30 days annual leave (plus bank holidays and concessionary days) pro-rata 
• On site café and restaurant 
• Free membership to the Fitness and Wellbeing Centre located on site  
• Cycle to work scheme 
• A range of family friendly policies, including adoption, maternity and paternity pay and leave

The post will be based at Hawkshead Campus and is part time, 0.5 FTE (17.5hrs) a week.  

Informal enquiries relating to this role can be directed to Tessa Scott, Student Resolution and Compliance (Casework) Manager, at tscott@rvc.ac.uk  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The RVC values Equality, Diversity and Inclusion and therefore welcome applicants from all backgrounds and communities.   Balancing both the needs of the business with those of our staff, we will consider applications to work on a flexible basis.

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