Welfare Officer

Full time (35 hrs/wk), permanent

Split place of work between Horizons (Reading, Berkshire) and Home

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form. 

We have a fantastic opportunity for someone to join our busy Disability and Welfare Team. We are looking for an individual who thrives in a fast-paced environment and can adapt to quickly changing priorities. You must have a strong foundation in compassion and support for others, with the ability to navigate complex situations in a calm and professional manner. You will assist with providing effective and timely interventions for students with a range of welfare issues, ensuring students are safe and supported throughout their studies. This is a fantastic opportunity for someone looking to kick-start their career in Education and Safeguarding, with the opportunity to make a real difference to the UCEM student experience. 

Your accountabilities and responsibilities include: 

• Provide high quality information, advice and guidance on a variety of student issues
• Provide administrative support for UCEM’s SilverCloud provision and be a point of contact for students on the supported pathway
• Support the promotion of pastoral care across UCEM programmes (ensuring appropriate signposting of students to utilise additional student specialist services where appropriate)
• Support with the delivery of UCEM’s Mental Health Strategy 

Our main requirements: 

• GCSE Maths and English Language Grade C or 4 or above
• Experience of working in Safeguarding in FE/HE
• Digital skills: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint
• Ability to manage difficult situations sensitively and in a timely manner
• Knowledge of current legislation relating to Safeguarding and Prevent 

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. 

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. 

Job Specification

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form via the 'Apply' button above by no later than Monday 06 January at 5.00 p.m. 

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

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