Senior Programme Officer

About the role

This is an exciting opportunity to work as a Senior Programme Officer (SPO) in a busy and vibrant team within FoLSM. The post holder will work as part of a team delivering a high quality comprehensive and professional service that meets agreed standards and expectations. As a Senior Programme Officer, the role holder will be a representative for the team and Faculty, demonstrating our standards and promoting our service.

The role holder will provide guidance and administrative support to students and staff across our extensive portfolio of Undergraduate and Postgraduate taught programmes.

The role reports to a Programme Manager in the team and has some supervisory responsibility to ensure tasks are carried out efficiently and accurately and within agreed timelines.  The role holder will also be key to supporting and training Programme Officers in the team.

As part of the team, the post holder will work with colleagues, striving to constantly improve the student experience and positively deliver new initiatives to improve processes. The post holder will be expected to adopt a flexible approach, working at an operational level and contributing to the development of procedures, regularly working with the other Senior Programme Officers, Programme Managers and Head of Service, as well as other members of the Faculty Education Services and wider University teams.

The Assessment team are responsible for managing a high number of student and staff enquiries on a daily basis and supporting a wide range of tasks for our programmes and modules across the academic cycle. This includes, but is not limited to, delivery of exams, mark collation and marksheet production, setting up systems for coursework submission, delivery of poster days, supporting processes for mitigating circumstances, appeals and misconduct cases. The post holder also has a key role in ensuring systems, processes and data management are accurate, compliant and auditable.

This is a part time post (28 hours per week) and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent written and verbal communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
• Excellent time management and organisational skills with the ability to plan effectively across competing priorities and work to tight deadlines
• Excellent attention to detail with methodical, exacting standards of written and numerical accuracy
• Excellent IT experience across all Microsoft packages; advanced Excel user
• Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
• Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk
• Ability to form professional networks and contribute positively to supporting change

Desirable criteria

• Degree or equivalent
• Previous HE or administrative experience
• Experience of using student records systems (SITS) and of production of analytical reporting
• Experience of delivering professional committee servicing

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