Desktop IT Support Engineer

About the role

The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop Engineers.

You will handle 1st and 2nd line desktop support issues as part of a Windows 11 rollout project. The organisation is broadening its IT Support and therefore support in these areas may also be required. 

Key skills required for this role

Windows 11 deployments 

Key Responsibilities: 

• Provide 1st and 2nd line desktop support to end users. 
• Assist in the installation, configuration, and support of Windows operating systems on devices. 
• Troubleshoot and resolve issues related to the Windows 11 deployment. 
• Swap out devices as required and address any ongoing technical issues for users.
• Work closely with IT teams to ensure minimal disruption during the installation process. 
• Provide technical support and training to end users post-deployment. 
• Support the creation of detailed deployment documentation and reports. 
• Conduct compatibility assessments of hardware and software.
• Collaborate with the project manager, project team and stakeholders to meet deployment deadlines. 

These roles are offered on a full time (36.5 hours per week) fixed term basis with an expected end date of 01/11/2025. 

About You

• Proven experience in device deployments, particularly with Windows operating systems.
• In-depth understanding of Windows deployment processes and tools. 
• Strong problem-solving skills and technical troubleshooting abilities.
• Excellent communication and teamwork capabilities.
• Ability to work independently and manage time effectively.
• Experience working with ITSM systems and reporting tools. 
• Prior experience in the HE sector is advantageous, but not essential.

Further information 

For informal discussions about the role please contact:

Sherilyn Elmes ccssre@bath.ac.uk or Ed Hook on eh2341@bath.ac.uk

What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

*please note the job title Desktop Support Engineer is for advertising purposes only.

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