CRM Enquiries Officer

Carmarthen or Swansea campus base (hybrid working with travel to other locations as necessary)

ABOUT US

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.  

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

We are now looking for CRM Enquiries Officer to join our Swansea or Carmarthen campus on a full time, Permanent basis, working 37 hours per week.

THE ROLE

The CRM Enquiries Officer’s primary role is to support the planning, organisation and delivery of recruitment campaigns that attract applicants to study with the University. The role will focus strongly on enquiry generation and management, and improving the pre-enrolment student journey. The post holder will be expected to deliver excellence in customer service to all enquirers to the University.

The CRM Enquiries Officer will be expected to build close professional relationships with managers and colleagues to ensure a proactive and creative approach to all the University’s recruitment activities. The post holder must be proactive in ensuring their knowledge of the course portfolio and support services of the University is comprehensive.

The role will organise and deliver the University’s Open Days and related events and supervise a team of Student Ambassadors.

The CRM Enquiries Officer’s primary location will be in either Carmarthen or Swansea. However, the post holder will also be required to ensure an on-campus presence across all UWTSD campuses as required.

ABOUT YOU

To be considered as a CRM Enquiries Officer, you will need: 

• A degree level qualification or equivalent
• Previous experience of working in a CRM or Customer Service environment.
• Good working knowledge of University course entry requirements, application procedures and support services.
• Possess good interpersonal and communication skills with the ability to communicate effectively at all level
• Evidence of capability to prioritise effectively and manage multiple projects simultaneously.
• Ability to apply attention to detail.
• Excellent IT skills.
• Able to work as part of a team, in partnership with others, and unsupervised.
• Recognises the need for and demonstrates appropriate confidentiality.
• Able and prepared to work flexibly, including travel between campuses and other locations when required.

It would be desirable to also have:

• Professional marketing qualification or other related field
• Ability to communicate at a high level through the medium of Welsh – oral and written
• Previous experience of working in Higher Education
• Knowledge of effective communication practices and experience of drafting engaging bilingual marketing material

BENEFITS

• Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Competitive pay and pay progression
• Generous annual leave allowance including Christmas/New Year closure
• Pension scheme membership from USS to provide benefits for you and your family
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
• Career and development opportunities, including support to gain further qualifications
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme.

So, if you feel you could thrive and make an impact as our CRM Enquiries Officer please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Note your correspondence language will be determined by the language you apply in. To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen. 

Closing date: 3rd January 2025, 11:59 pm