CRM and Enquiries Officer

The University of Reading has been at the forefront of UK higher education for nearly a century and is committed to addressing the world’s biggest challenges. We are a truly international institution, one of the UK’s leading research intensive universities, and proud to be ranked among the top 200 universities in the world (172nd in the world, 25th in the UK - QS World University Rankings 2025). Our 2020-2026 Strategic Plan commits the university to “challenge and transform the outlook of the students we educate, and improve the lives of our neighbours, the prospects for our country, and the future of our planet”.

The University of Reading is seeking a Customer Relationship Management (CRM) professional to join its CRM and Data Insights team. This position is part of the Brand & Marketing Department, and operates within a broader team of Data and CRM specialists. The post holder will be required to collaborate closely with colleagues across the External Relations Directorate, which delivers activities and services in marketing, student recruitment and admissions, global engagement, brand building, fundraising and communications and engagement.

The CRM and Enquiry Management will be a key superuser of the University’s CRM System (Microsoft Dynamics), providing systems and data support to stakeholders at the University. The postholder will also act as a main point of contact for enquiries management and support within the CRM system, working with various teams to set business processes and reach service level agreements (SLAs).

You will have:

• Outstanding interpersonal skills, including the ability to work collaboratively with a wide range of people
• Experience of working with CRM system, database, enquiry management software, or similar
• The ability to plan and prioritise own work activities based on organisation needs
• Excellent problem-solving skills
• Strong IT and data manipulation skills

We welcome applications from both external and internal candidates. As part of the University’s ongoing commitment to professional development, this role can be considered on a seconded basis for existing staff members. Internal candidates should discuss this with their line manager prior to applying.

Please note this is a fixed term (secondary cover) role with an end date of 30 November 2025.

Interviews will be held: 21 January 2025

Contact Name: Bryan Ng
Contact Job Title: CRM and Data Insights Manager
Contact Email address: c.ng@reading.ac.uk

Alternative Contact Name: Kathryn Whittington
Alternative Contact Job Title: Head of Admissions and Enquiries Management
Alternative Contact Email address: k.l.whittington@reading.ac.uk

By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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