Education Support Administrator (Online Programmes)

Education and Academic Services

This new full-time post is available immediately on a permanent basis.

This role offers the opportunity for hybrid working – some time on campus and some from home. This role forms a vital part of our support services, whilst working remotely you will be required to work on Streatham campus one day, every two weeks.

Summary of the role

This role supports Online Postgraduate students, all registered students study remotely from the university campuses. As a key member of the Online Programmes support team you will be proactively working to enhance the student experience within a virtual learning community.

Responsibilities:

• Provide advice, guidance, and administrative support to students and staff.
• Support the delivery of online taught programmes across a diverse range of activities from enrolment to graduation, including monitoring student engagement, supporting the team Student Support Advisors (Online Programmes), student record maintenance, supporting assessment delivery and administration.
• Collaborate within a cross-Faculty team to support postgraduate programmes.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Cathryn Baker – c.baker@exeter.ac.uk

Interviews are expected to take place on our Streatham Campus in Exeter on Wednesday 11^th December 2024.

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