Residential Services Assistant

The Role and Department

The Operations Directorate: Elevating the Student and Staff Experience

The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students’ learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.

Residential Services Assistants (RSAs) cover multiple areas of a College and work in a supportive team carrying out legal compliance checks such as Legionella, security patrols to ensure the safety of buildings and residents. Responsibilities also include; setting up meeting rooms, undertaking minor repairs and maintenance tasks and ensuring larger scale maintenance issues are reported to Estates & Facilities. During out of hours, RSAs are the first point of contact for all welfare and buildings issues, and provide emergency response and reception cover, liaising with appropriate College/Duty Officers and staff.

Specific Role Information

Contracts are up to any 5 days from 7 which may include bank holidays, nights and weekends. All contracts are 35 hours a week, full time and permanent.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, the Operations Directorate Administration Team would be happy to speak to you: operations.recruitment@durham.ac.uk

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