Customer Contact Receptionist (Dunstable)

Working Pattern: 23.5 hr (Afternoon Role)

Contract Type: Permanent - Part Time, Term Time

About the role:

We are looking for a Customer Contact Receptionist to join our Customer Services Department based at Dunstable. As a Customer Contact Receptionist you will play a pivotal role in the success of our students by:

Delivering exceptional customer service to our customers and students, ensuring we provide a warm, inviting and friendly welcome to the College.

Taking responsibility for the efficient running of the front desk/reception area.

Maintaining a professional appearance, behaviour and attitude to deliver a high-quality service in a customer focussed way at all times, with organisational reputation a priority. You will be required to adhere to an office dress code which are outlined in our service standards.

Being a professional, friendly and helpful main point of contact to the College, dealing with all customers quickly and efficiently. This includes visitors, customers, staff and students.

Maintaining an efficient, well organised, tidy reception area and report on any health and safety hazards.

Managing the College’s “New Staff” inbox and ensuring it is actioned daily.

Welcoming visitors to the College, checking the visitors booking system, issuing ID cards accordingly and organising for visitors to be collected by the relevant team. This includes managing the College’s visitor and car parking request online system and ensuring visitor procedures are followed in line with health and safety, safeguarding and GDPR legislation.

Answering calls in a positive and friendly manner using the College switchboard system, directing calls to the appropriate department / extension as quickly as possible.

About you:

English and mathematics or similar at GCSE grade A*-C/9-4 or equivalent.

Experience of working in a customer service environmen

Experience of using the internet and receiving and sending emails

Experience of dealing with challenging and demanding situations to achieve a positive outcome

Ability to be friendly and welcoming to our customers, to create a positive working and learning environment

Ability to maintain computerised and manual record systems

Ability to remain calm, patient and polite, when receiving customer feedback

Ability to demonstrate professional behaviour and appearance at all time and adhere to the dress code which is outlined in the service standards.

Responsibility for promoting and safeguarding the welfare of children, young people and vulnerable adults and for raising any concerns

Ability to form and maintain appropriate relationships and personal boundaries with children, young people and vulnerable adults

Willingness continuously to update skills and knowledge

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